THE RITZ-CARLTON, KUALA LUMPUR, Kuala Lumpur – A Smart Stay in the City
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Key details
About the Hotel
168 Jalan Imbi,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
Rooms with City Views
The Ritz-Carlton, Kuala Lumpur offers rooms and suites with skyline views of the city. Each room includes a flat-screen TV, minibar, and tea/coffee maker. The en suite bathrooms have separate showers and bathtubs, with free toiletries. Executive rooms provide access to The Ritz-Carlton Club Lounge, featuring 24-hour butler service. Soundproof walls ensure quiet stays.
Diverse Dining Options
The hotel houses Li Yen, a MICHELIN-selected restaurant serving authentic Chinese dishes. The Library offers a Sunday Roast with slow-roasted lamb and classic cocktails. The Lobby Lounge serves afternoon tea with scones and finger sandwiches. The Patisserie provides made-to-order sandwiches and desserts like the Ritz-Carlton Lemon Pound Cake.
Spa and Wellness
The Spa Village Kuala Lumpur includes treatments like the Sensory Sound Bath, combining deep tissue massage with hot stones. A heated saltwater pool and guided yoga classes are available. The fitness center has Peloton bikes and Technogym equipment.
Central Bukit Bintang Location
The hotel is in Bukit Bintang, near Pavilions, Starhill Gallery, and Lot 10 shopping malls. It's a 5-minute walk to the Petronas Twin Towers and KLCC Park. The nearest metro station is Bukit Bintang Monorail, 500 meters away. Airport transfers cost 400 MYR one way via Mercedes-Benz S-Class.
Concierge and Services
24-hour room service, dry cleaning, and wake-up calls are available. The concierge arranges tours to Central Market and Aquaria KLCC. Meeting spaces accommodate business events. Accessible rooms include grab rails and wheelchair-height toilets. Free Wi-Fi is provided throughout the hotel.
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Choose the Room
From cosy doubles to spacious family suites – all with flexible options, breakfast, and exclusive deals.
Thoughtfully designed amenities for a comfortable & memorable stay
Internet
Internet access
Parking
On-site car park
Luggage storage
24-hour services
24-hour reception
24-hour security
General
No smoking on site
Internet access
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
Rooms/ Facilities for disabled
Wheelchair access
24-hour security
Luggage storage
Lift
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Sports & Fitness
Fitness centre
Guest Parking
Electric kettle
Cookware/ Kitchen utensils
Services
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Welcome drink
Dining
In-room breakfast
Restaurant
Bar/ Lounge area
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Fax/Photocopying
Children
Babysitting/Child services
Children's menu
Children's pool
Kids club
Game room
Facilities for people with disabilities
Toilet for disabled
Bathroom for disabled
Spa & Leisure
Outdoor swimming pool
Live entertainment
Garden area
Spa & wellness centre
Sauna
Massage
Room features
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Dressing area
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Cookware/ Kitchen utensils
Media
Flat-screen TV
AM/FM alarm clock
Room decor
Carpeted floor
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Location
168 Jalan Imbi,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
Map view
168 Jalan Imbi,
Kuala Lumpur,
Malaysia,
55100,
Kuala Lumpur Federal Territory
City landmarks
Event hall
Petronas Twin Towers
1.0
mi
Mall
Suria KLCC
1.0
mi
Park
KLCC Park
1.4
mi
Mall
Chinatown
1.5
mi
Aquarium
Aquaria
4900 ft
Landmark
Dataran Merdeka
1.5
mi
Market
Central Market
1.4
mi
Landmark
Alor Street
3300 ft
Event hall
Kuala Lumpur Convention Centre
3500 ft
Mall
Sungei Wang Plaza
2500 ft
Mall
Lot 10
2100 ft
Landmark
Low Yat Plaza
3200 ft
Pagoda
Sri Maha Mariamman Temple
1.3
mi
Landmark
KLCC - Bukit Bintang Pedestrian Walkway
3400 ft
Theme Park
Berjaya Times Square Theme Park
3800 ft
Museum
Petrosains Science Discovery Centre
1.1
mi
Landmark
Sultan Abdul Samad Building
1.4
mi
Museum
The Jade Museum
2100 ft
Mall
Bukit Bintang
2100 ft
Landmark
Trec Kl
5000 ft
Landmark
Bintang Walk
2100 ft
Stadium
Merdeka Stadium
1.7
mi
Stadium
Stadium Negara
1.7
mi
Nearby
Mall
Fahrenheit 88 Shopping Mall
1400 ft
Mall
Pavilion KL
1400 ft
Museum
Museum of Illusions
1200 ft
Museum
Selfie Museum KL
900 ft
231
Dinner In The Sky Malaysia
1400 ft
2 Jalan Stonor
Rumah Penghulu Abu Seman
1400 ft
50450 Kuala Lumpur
Kuala Lumpur Craft Museum
1300 ft
Restaurants
Li Yen
0 ft
168 Jalan Imbi The Ritz-Carlton
Cesar's
300 ft
168 Jalan Imbi The Ritz-Carlton
Pool Bar at The Ritz-Carlton
300 ft
168 Jalan Imbi The Ritz-Carlton
The Lobby Lounge
200 ft
168 Jalan Imbi The Ritz-Carlton
Prego
900 ft
The Westin Kuala Lumpur 199 Jalan Bukit Bintang Westin Hotel
Wizards At Tribeca
400 ft
Jalan Imbi Ground Floor
The Library
200 ft
168 Jalan Imbi First Floor
Shook
500 ft
181 Jl Jalan Bukit Bintang The Starhill
The Living Room
500 ft
199 Jalan Bukit Bintang The Westin Hotel
Flying Monkeys Bar
900 ft
8th Floor
Guest Ratings & Reviews
Real Guest Experiences & Ratings
Guest reviews
5.0/10
based on 9 reviews
8.7
8.7/10 based on 1953 reviews
Sarah
United Kingdom,
May
2024
8.2/10
My stay at the hotel was truly delightful. The room, though not extravagant, was cozy and had everything I needed. The service was top-notch, with the staff being welcoming and accommodating. The hotel's location couldn't have been better, right in the heart of everything. The dining experience had its highlights but could use some variety. Overall, it was a memorable experience with great value for money.
Rooms
8.0
The room was comfortable and had all the necessary amenities.
Service
9.0
The staff was friendly and went out of their way to assist me.
Location
10.0
The hotel's location is fantastic, placing you right in the midst of all the action.
Dining
7.0
The dining options were good, but could be more diverse to cater to different preferences.
Facilities
7.0
The hotel offers essential facilities that meet the basic needs of guests.
Eddie
United Kingdom,
February
2024
8.6/10
The hotel offers rooms like a penthouse, huge and spacious, with beautiful wainscoting deco, keeping clutter away. Although the rooms show a little wear and tear, they are still very comfortable. The service is excellent, with a few minor exceptions, and the location is convenient for shopping and linked to major attractions. The dining experience is terrific with many options but may be crowded at times. Overall, a great stay with some minor room issues.
Rooms
8.0
The rooms are like a penthouse, huge and spacious, with beautiful wainscoting deco. They have attached en-suites, which is very convenient and keeps clutter away.
Service
9.0
The service was excellent overall, with very helpful and friendly staff. Some minor issues were noticed, but Nilvfa at Covalt room served us exceptionally well during morning breakfast.
Location
9.0
The location is very convenient for shopping and linked to popular areas like Starhill and Pavilion. It offers a great connection to major attractions and shopping areas.
Dining
8.0
The dining experience is terrific with plenty of options, although it can get crowded at times. Shahnaza made the experience special by ensuring excellent service.
Facilities
9.0
The hotel facilities are well-maintained and offer various services like room service, car hire, and laundry.
Jack
United States,
November
2023
7.8/10
I had a mixed experience at the hotel. The rooms were spacious and well-maintained, offering great amenities like a walk-in closet and Asprey products. However, the property felt old and in need of a full upgrade. The service was cooperative, but could be more friendly and interactive. The location was perfect for shopping and entertainment, but not ideal for historical sightseeing. The dining was excellent with a good selection, especially the Libary area for relaxing drinks.
Rooms
8.0
I found the rooms very spacious with separate living, dining, and kitchen areas. The Asprey amenities and club-level perks, including a private butler, were a nice touch.
Service
7.0
The service was cooperative, but I felt it could have been more friendly and engaging. Overall, the staff were polite but lacked a personal touch.
Location
8.0
The hotel's proximity to nearby malls and the business center at the Ritz Carlton Club was convenient for my stay. Although not ideal for historical places, it was perfect for my needs.
Dining
9.0
The dining experience was fantastic, especially thanks to Shahnaza who made sure we were well taken care of. The variety of options and the relaxing atmosphere in the Libary area were highlights for me.
Facilities
7.0
The facilities met my expectations. Everything from room service to valet parking was efficiently handled and added to the overall experience.
Luxurious Amenities
Old Property
Frederick
United States,
November
2023
7.8/10
The hotel offers a mix of great features like walk-in closets and Asprey amenities in need of maintenance, alongside attentive service and a convenient location near Pavilion shopping center. However, pest control is lacking, and the dining experience could be improved for a better value.
Rooms
7.0
The rooms, including those with a kitchen and an additional toilet, are long overdue for maintenance and pest control. The walk-in closet and Asprey amenities offer a luxurious touch, but improvements are needed to meet modern standards.
Service
9.0
The service here is top-notch, with staff meeting the expectations of a 5-star international hotel. From room service to valet parking, the team is attentive, ensuring a pleasant stay.
Location
8.0
The location is fantastic, just 300m from Pavilion and surrounded by many restaurants and convenient stores. Checking in is smooth, thanks to the professionally trained staff, adding to the overall positive experience.
Dining
7.0
The dining experience, though brilliant with a dedicated staff member, could be enhanced to offer more variety and value for money. Shahnaza's exceptional service stands out, but improvements can be made.
Facilities
8.0
The hotel offers a range of facilities such as dry cleaning, laundry, and a welcoming atmosphere, enhancing the overall guest experience. However, attention to maintenance is needed to ensure optimal enjoyment.
Edward
United Kingdom,
September
2023
8.6/10
The hotel offers spacious and well-maintained rooms, embodying a 5-star experience. However, the lack of club access and breakfast included was a letdown, paired with a strong smell of smoke. On the positive side, the massive and comfortable rooms enhance the stay.
Rooms
8.0
The rooms were spacious, well-maintained, and met all expectations of a 5-star hotel.
Service
9.0
The service was fantastic, from the attentive reception to the dedicated housekeeping and restaurant staff. They even surprised us with a lovely room decoration and cake for our 16th anniversary, showing genuine care and engagement.
Location
10.0
The location couldn't be more perfect, being steps away from the bustling Bukit Bintang street, offering easy access to shopping, dining, and public transportation. An ideal spot near Pavilion Mall and other key attractions.
Dining
7.0
The dining experience, especially during the dinner buffet and morning breakfast, fell short of expectations in terms of quality for the price. However, there was a good variety available for guests.
Facilities
The hotel offers a range of facilities for convenience and comfort, ensuring an enjoyable stay for guests.
Charlie
United States,
September
2023
7.6/10
My stay at the hotel was a mix of positives and negatives. The rooms had dirty carpets and windows, no minibar, cracks in bathroom tiles, and ripped bedding. On the bright side, the club area was impressive with a separate check-in desk and a comfortable bed for a good night's sleep. Service from the well-trained staff, especially from Manager Siva, was excellent despite the initial room situation. The location couldn't have been better, being close to all the attractions and with a helpful team including Parvez Alam. However, the overall value for money was not ideal due to the room condition.
Rooms
6.0
The room was not in good shape, but the club area with a separate check-in desk was comfortable and provided good rest.
Service
8.0
I was initially not satisfied with the room, but the staff, especially Manager Siva, turned the situation around with their friendly and helpful service.
Location
9.0
The hotel's location was perfect, placing me within walking distance of everything I wanted to see. Parvez Alam was particularly helpful during my stay.
Dining
8.0
The dining experience, including breakfast, was excellent and satisfying, matching the overall quality of the stay.
Facilities
7.0
The hotel offered various facilities to make my stay more comfortable and convenient.
Leon
United Kingdom,
July
2023
8.4/10
I had an amazing experience at this hotel, with exceptional service and fabulous dining options. The location is perfect for exploring the city, but the rooms could use some updates and the price is on the higher side.
Rooms
8.0
The rooms were amazing with our own butler, but felt a bit old-fashioned.
Service
9.0
The staff was incredibly courteous and always went the extra mile to ensure our comfort.
Location
9.0
The hotel is centrally located in the heart of the city, offering easy access to shopping and entertainment.
Dining
8.0
The dining options were scrumptious and catered to everyone's needs, but dining outside was necessary at times.
Facilities
8.0
The hotel has all the necessary facilities for a comfortable stay.
John
United Kingdom,
June
2023
7.4/10
The hotel had a great location in the heart of Kuala Lumpur, with easy access to shopping areas, but was affected by construction noises. The rooms needed repairs and reconditioning, and the price was considered overrated and expensive. The dining options offered variety but were crowded at times. The facilities were convenient, but there were issues with noise disturbances and birthday surprises.
Rooms
6.0
The rooms need repairs and reconditioning, and there were noise disturbances until late at night.
Service
9.0
The staff was very well trained, attentive, and provided excellent service overall.
Location
8.0
The hotel is excellently located in the heart of Kuala Lumpur, near major shopping centers and dining options, but there were construction noises nearby.
Dining
7.0
The dining experience offered plenty of options but could be crowded at times.
Facilities
7.0
The facilities were convenient, but there were unexpected disturbances like birthday surprises.
Great location
Pricey
Peter
United Kingdom,
May
2023
7.8/10
I found the hotel to be a great choice for families, with spacious and clean rooms where my kids could play while I enjoyed the pool, gym, or spa conveniently located on the same level. The staff promptly addressed an issue with the air conditioning by providing a nice fan early in the morning. However, being situated at the residences, which seem to be converted apartments, was an interesting touch.
Rooms
8.0
The rooms were spacious and clean, perfect for families.
Service
9.0
The service here is top-notch, and the warm Malaysian hospitality really shines through. The staff ensured that all our needs were taken care of during our stay.
Location
8.0
The location is excellent, right near the Pavillion shopping center, making it ideal for sightseeing and shopping.
Dining
7.0
The dining options were decent but nothing exceptional. The buffet prices were reasonable, although not the best value for money in terms of the overall experience.
Facilities
7.0
The facilities offered, from room service to valet parking, were satisfactory and convenient for guests.
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